RETURN POLICY

What Makes an Item Eligible for Refund

To receive a full refund, the item you send back must be in its original, unused state. Think of this as the gatekeeper for the entire process. Once your return reaches us, it will go through a detailed inspection. The standard is straightforward: the item needs to be in new condition. This means it cannot have:

• Any dirt
• Signs of wear
• Evidence of washing
• Damage of any kind
• Stains

If our inspection concludes that the item is no longer sellable, we will not be able to process the refund.

How to Prepare Your Return

If you decide to initiate a return for a full refund or an exchange, you have a few days from the delivery date to get the process started. Once you’re ready to ship, the way you pack the item matters. It should be secured in the original packaging. If that’s not available, you can use a comparable alternative, as long as it provides equivalent protection against damage during transit.

Special Rules for Multiple Items

Returning or exchanging more than one item? Each individual item must be shipped back separately. This means you will need to use separate packages and separate shipping labels for every single item you are sending to us.

When Refunds Are Not Full

There are specific scenarios where a partial refund is issued instead of a full one. These are exceptions to the standard process. The most frequent reasons for a partial refund are:

• The returned item was received in a damaged state.
• The order was late or lost.
• A post-purchase discount was applied to the order.