FAQS

Making the Decision to Return

Maybe the fit wasn't quite what you expected, or the style just doesn't feel right. That's perfectly fine. You have a few days from the delivery date to decide and initiate a return. Once you've made that call, you're not locked into one solution—you can opt for a full refund or pick out a different style as a complimentary exchange.

What You Get Back (and What You Don't)

When a refund is issued, the amount returned to you includes the cost of your purchase and the shipping charges. There is, however, one part of the transaction that cannot be reversed: any duties and taxes paid at checkout. These funds are collected by your local customs authority, not by us, and they remain your responsibility. They are not refundable.

Choosing an Exchange Instead

If you'd prefer a replacement in a different style, we handle the paperwork to help minimize extra costs on your end. As part of the process, we inform the courier and customs that the package is a replacement and declare a lower value for the shipment. Still, depending on your country's regulations, your replacement order might still incur duty and tax fees. Should that occur, those fees are the responsibility of the purchaser.

If Your Exchange Gets Stuck

Waiting for a replacement that seems to be taking too long can be frustrating. If you're having trouble receiving your replacement pair, please write to us directly. We'll look into it right away and work to get things moving for you.